Shipping Update: Suspension of all shipping
As of Tuesday 24th March, the Prime Minister of India has ordered a lock-down across the whole country in order to reduce the spread of the COVID-19 virus. As such, we are not currently accepting or shipping any orders from our online stores.
If you have an outstanding order from Amazon, Etsy, or our factory website, we will be in touch to discuss cancellation and offer you a full refund.
We appreciate your patience and hope you stay safe and creative during this time.
We receive numerous requests from customers asking for recommendations for artisans who are experienced in working with handmade paper. Our Directory is our way to connect those customers with artisans who have shared their work with our paper – simplifying the process of finding credible artisans for customers and helping paper artisans grow their creative business with local customers.
Our Directory contains some of the most talented paper artisans from across the world familiar with the intricacies of working with delicate handmade paper, providing them customers who love the medium of handmade paper as much as they do. Our Directory is currently open for new artisan applications.
After submitting your application, your account will be vetted and approved. Our vetting process ensures the quality of artisans in our Directory and therefore the quality of the recommendations we make to customers.
ShortlistOnce your account is approved your business will be included in shortlists we create for customer requests. In creating our shortlists we take into account your location and the services you offer.
Check Your AvailabilityWhen you are shortlisted for a customer enquiry you will receive a notification outlining the scope of the enquiry asking you to confirm your availability. Artisans have 24 hours to respond confirming whether or not they are able to accept the brief. Response times are an important factor to customers, as such our final artisan selection takes into account how long it takes to receive a response to an availability check.
An Artisan Is SelectedHaving created a shortlist and whittled it down based on availability, we select our recommended artisan and send them details of the customer for them to contact. The customer will also receive details of the recommended artisan so they know from whom they will hear from.
An application entails the following steps:
Submit Your Business DetailsSubmit our application form detailing your business, the services you offer, and your experience working with handmade paper.
Verify Your EmailOnce submitted you will receive an email asking you to verify your address, this ensures we have a correct email address for you.
Vetting & ApprovalOnce verified, your account will be vetted to ensure the details entered about your business, services offered, and your experience are correct. This helps maintain the quality of our recommendations to customers, ensuring their expectations are met. Once your account is approved, your business will be eligible for shortlisting on new customer enquiries.
Being included in our Directory is free and it is free to receive customer enquiries. Our aim is to simplify what can be a long-winded process for customers looking for skilled and talented artisans who are familiar with working with handmade paper, often for very special and personal occasions. The Directory is also our way of thanking artisans for their loyalty by directing them customers who love the medium of handmade paper as much as they do.
Artisans are free to use any supplies they wish for customer engagements acquired through the Directory.
However, it is worth mentioning that our factory's website offers the following concessions to artisans placing frequent orders for our handmade paper:
These savings are based on previous completed orders from the last 90 days, previous purchases can be for any colour, size, or grade.